July 22, 2016

FAQ

Van Rental Frequently Asked Questions (FAQ’s)

We are fully aware of the importance of your van rental to you. If you are traveling on business we want to ensure that you receive the very best service and vehicle possible. Please browse through the following Frequently asked questions if you are looking for further detail on your impending van rental. We look forward to assisting you.

What kind of van can I expect?
We operate the most modern fleet of vans in Ireland and 95% of our vehicles will be under 6 months old.

What Driver Information & drivers license requirements apply?
All drivers must be in possession of a full-unendorsed driver’s license at the time of rental. (Certain minor endorsements may be acceptable, please call us prior to booking). All drivers must have held a full driver’s license for at least 24 months prior to hiring a van with Irish Van Rentals and must present themselves with their full-unendorsed driver’s license at the pick up location at the time of rental.

Can I purchase insurance cover for renting a commercial vehicle?
Yes you can. There are certain criteria that have to be met. Drivers must be over 25 and hold a full, unendorsed license for a minimum of 2 years.

Can I transfer my car insurance to a commercial vehicle?
You should ask your insurance company/broker if they will allow you do a temporary substitution (this is when you wish to use the hire vehicle while not using your own car. Transferring your car insurance will usually allow you to use vehicles that can be driven on a car license although this is not the case with all insurance companies. Some transfers will only be allowed if you are moving registered address. We will only accept own insurance cover from people with fully comprehensive Irish motor cover. We cannot accept policies that cover third party only. In this case you must purchase insurance.

How much does it cost to purchase insurance?
We offer very competitive insurance prices. The cost varies from €25 to €35 depending on the size of the vehicle being insured.

Can I add more than one driver to a purchased insurance policy?
Yes you can. Additional drivers must be over 25 years old and hold a full, clean drivers license for at least 2 years. The cost per day is €15 + vat.

What are the details of the cover you provide?
On the purchased insurance policy you will be covered comprehensively. However, you will do have an excess of €1600 in case of damage. If our commercial vehicle is returned damaged you are liable for the first €1600 of repair costs. This liability amount cannot be reduced.

I will be travelling abroad, do you provide insurance cover for this?
Unfortunately no. If you are travelling abroad you will need to provide your own fully comprehensive insurance policy to cover our vehicle. We do also require that you purchase Five Star AA breakdown cover. This service provides you with roadside assistance while abroad and in the event of an accident the vehicle will be shipped back to Ireland. It can be purchased at www.aaireland.ie/travel

What are your mileage allowances?
200 kilometres per day. Extra charges after that charged per kilometre

Do you have parking available?
Unfortunately we do not have parking available for your private vehicle in any of our locations.

Can I travel out from one location and return the vehicle to another?
Yes. Charges will apply.
What credit cards does Irish Van Rentals accept?
Fridge Van Rentals accepts MasterCard, Visa, American Express and Diners Club. We accept Irish Laser Cards but unfortunately we can not accept UK Switch cards for payment purposes.

What if I get a traffic violation while in possession of a rental vehicle?
If you get a traffic violation while in possession of a Fridge Van Rentals vehicle please advise our staff on return. You are liable for any speeding/traffic violations that occur while you are in our rental vehicle

What happens if the van breaks down?
In the very unlikely event of a breakdown with Fridge Van Rentals help is never far away. You are covered by 24hour Emergency AA Breakdown assistance insurance. Details of this service will be provided in the rental agreement wallet you receive on arrival. Please be aware that our 24hour Roadside Assistance is “emergency cover”. It does not include puncture repairs, incorrect fuel or mislaid keys. Callouts to the AA for any of these will be charged onto your rental on return
of your vehicle.

When do I have to include my credit card number?
We need your credit card number when you are booking the van. Your personal details will not be shared with third Parties at any stage.

Who do I contact if I have any questions after I have rented the van?
Full contact details are on your rental documentation. You can call us on 087-4022100 Or e-mail us here

What do I do in the event of an accident?
In the event of a traffic accident please notify us as soon as possible. Contact the Gardai on 999 and report the accident. Do not admit liability at any stage.

What if I have another question?
If you have another question please email our reservations team, we will be more than happy to assist.